Refund policy

Seravo Store Return and Refund Policy

We want you to feel confident trying Seravo. That's why every order is backed by our 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll work with you to make it right.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a refund.

If you've opened or used the product, you do not need to return it. For safety and hygiene reasons, we ask that opened or used supplements are not mailed back to us.

If you decide Seravo isn't right for you, simply email support@seravostore.com with your order number and we'll help you with the refund process.

Returns

For safety and hygiene reasons, we do not accept physical returns of opened or used supplements.

Unopened products may be eligible for a return. Please contact us at support@seravostore.com before sending anything back so we can provide the appropriate instructions.

Refunds

Refunds may be issued in the following situations:

  • You request a refund within 30 days of receiving your order under our Money-Back Guarantee

  • Your order arrives damaged

  • You receive the wrong item

  • Your order has not been delivered within 60 days

  • A genuine product quality issue occurs

Once your refund is approved, the refund will be issued to the original payment method.

Situations Not Covered

Our 30-Day Money-Back Guarantee does not cover:

  • Orders where the refund request is made more than 30 days after delivery

  • Orders returned without contacting us first

  • Incorrect shipping addresses provided at checkout

  • Delivery delays of less than 60 days, unless another refund condition applies

Damaged, Incorrect, or Quality Issues

If your order arrives damaged, you receive the wrong product, or you believe there is a genuine quality issue, please contact us at support@seravostore.com as soon as possible.

Please include your order number and, where relevant, photos of the product or packaging so our team can resolve the issue as quickly as possible.

Our Promise

We want you to have a positive experience with Seravo. If something goes wrong with your order, contact us and we'll do our best to make it right.